Customer Service Best Practices: Importance of Live Phone Support

Written by Savannah McDermott   When it comes to the daily routines, the regularly scheduled appointments, and other things of the sort, modern consumers want digital, self-service experiences. They want to book online. But there’s also a reason 911 is a phone number and not a form filled on a website. It’s human instinct to … Continue reading "Customer Service Best Practices: Importance of Live Phone Support"